"Hi Mr. David!
We stayed at SOMA 2404. Just wanna say thank you for the wonderful stay and you have exceeded our expectations. Your employees were really helpful and especially to Ms Mel who came in at 4am and check us out.
Only problem was that the wifi was not working for two days, but other than that everything was perfect.
Looking forward to stay there again on November but for a longer stay.
Thank you again! "